Frequently Asked Questions

What are your box office hours?

The Spire, a volunteer-run non-profit performing arts venue, is open every Tuesday-Friday from 12-5 p.m. and 2 hours before every show. Leave a message for us at (508) 746-4488 and we will get back to you as soon as we can. 

What is the event access code?

When an event on our website requires an event access code, that means it is currently only available for Spire Members to purchase tickets. Shows that are on pre-sale to members go on sale to the general public Wednesdays at 10am. You can learn more about the other benefits of membership here.

Where is the closest parking?

We do not have a parking lot but there is a public pay lot right across the street from us on Brewster street as well as on-street parking. Paid parking is enforced from 9 a.m. until 7 p.m. and time limits apply in paid lots and street parking. We are located at the corner of Brewster and Court Street. See Park Plymouth website www.parkplymouth.com or call Park Plymouth office at (508) 747-5929 for more information. 

What forms of payment can I use?

We do accept cash, card and offer gift cards when purchasing tickets. Our bar is cash or credit card. Credit cards and checks for merchandise are at the discretion of the performer.

Are seats assigned or is it general admission?

Main Stage shows: Seats are assigned.

Lobby series shows: Seats are general admission. 

Are there any additional fees on top of ticket price?

Yes, for all lobby series shows: $2 fee/ticket from Etix. For all mainstage shows, a $4 fee/ticket from Etix. Fees, Regardless of what sales channel you purchase through (whether it be in person, via online, over the phone, etc.)—this fee per ticket cannot be waived. 

Is the Spire fully accessible?

We offer accommodations for disabilities including handicapped accessible seating, ramps, and hearing devices. Plan to arrive at least a half hour before the show so we can get you settled. Please let box office know when you arrive and Spire staff will assist you. Please arrive 15-20 minutes early for the listening devices. We also have an elevator which goes down to our basement restrooms and upstairs to the 2nd floor balcony seating! It is helpful to call ahead or advise our staff before or upon your arrival. We are happy to help however we can. 

Can I purchase an ADA seat if every other ticket is sold out?

No, ADA is only for those who require that accommodation—-it is a void space for a wheelchair at the end of a row, but does not contain a seat. Please be advised.

Do you offer group rates?

Email us at kbegley@spirecenter.org if you have a group of 10 or more; we will assist you with ticket purchases and seating choices.

Do you offer food?

We have a bar with beer, wine, soda, and water. We do not offer snacks or meals;  food is not allowed in the performance hall. There are several great restaurants in the vicinity; check with us on social media for some suggestions!!!

How can I become a member of the Spire?

Memberships are available for you to purchase here on our website, under the Gold Pass Membership tab. You can also reach out to Katelyn R. Begley or Dot McDonough to become a member! Some member benefits include advance notice of shows and presale tickets, to name a few. A 10 % Member discount is available for most shows!

Once I am a GoldPass member, how do I use it?

Night of the Show—what can I expect at the box office?

Will Call—your physical tickets will ready for pickup upon arrival right before the show. See our agent at box office to pick up your tickets night of. Provide the name that the tickets were purchased under for easy retrieval. You will present these tickets to be scanned by another agent for entrance to the show! Enjoy!

Print at Home/Mobile Tickets—prior to stepping in line to be scanned for entrance, please have your mobile ticket pulled up from your email or printed out and ready to be scanned. Please be advised our scanners cannot read screenshots. Screenshots are not a viable means of entry. In the interest of time and a positive experience for all parties— your tickets will be from Etix, our ticketing partner. Go into the email itself, scroll down and find the blue button labeled ‘View Tickets’, click view tickets. This will pull up your unique tickets to the show which our team will scan for your entrance. We intend for this  to be a positive smooth experience—your preparation is greatly appreciated to facilitate a fabulous night! Enjoy! 

How can I volunteer to be part of the Spire?

We would love to have you volunteer! Please apply online under the ‘Careers’ tab to submit your application to volunteer at the Spire! You must attend group volunteer training to volunteer. Opportunities to train are typically offered tri-annually. 

*We will keep your application on file until the next training date is scheduled, at which time you will be emailed a link via SignUp Genius to register for said training on the scheduled training date. 

How can my company sponsor an event at the Spire?

We love to partner with local businesses to help bring great entertainment to downtown Plymouth. Please contact Katelyn R. Begley, kbegley@spirecenter.org for sponsorship opportunities.

Can you tell me more about the art on display?

We showcase installations of local artists, which change seasonally! Currently the artist being showcased is:    Susan Kerrigan

Her gallery will be on display at the Spire Center _____-____ 2024. Stop in and appreciate his work! Come enjoy a show, scan the QR code of his corresponding work to purchase directly through him!